Earthscope Real-Time Data Streaming Platform Modernization updated today! For questions check out: GNSS Realtime
{"xsrfToken":"3f7d0ce1a0a016e9809c77b689066205f156a6bd_lout","branding":{"id":"4","key":"tct","name":"Data Help Desk","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/11","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#912431","headerLinkHoverBGColor":"#912431","headerBadgeColor":"#912431"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f12879db-a98a-4e30-ae46-bcc00bf68aeb/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNTYwOWJkZi04M2EyLTQzOTMtOGQ1OC00YjlhZmE5YzY4MjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYxMjg3OWRiLWE5OGEtNGUzMC1hZTQ2LWJjYzAwYmY2OGFlYiI6WyJyZWFkIl19LCJleHAiOjE3NDk3Mjk4NTksIm5iZiI6MTc0OTcyOTI1OX0.mhhgygu--h11fNzbgMcWk-seLjBaC-Mb4oCMWaLEwIg&client=c5609bdf-83a2-4393-8d58-4b9afa9c6829&mode=fit","logoId":"f12879db-a98a-4e30-ae46-bcc00bf68aeb","isLogoAvailable":true,"helpCenterTitle":"Welcome to the EarthScope Consortium Help Center","sharedPortalName":"EarthScope Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the EarthScope Consortium Help Center","sharedPortalName":"EarthScope Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#37358c","helpCenterTitleColor":"#f0efef","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNTYwOWJkZi04M2EyLTQzOTMtOGQ1OC00YjlhZmE5YzY4MjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDk3Mjk4NTksIm5iZiI6MTc0OTcyOTI1OX0.hxtV8xEpjskacUM0PwD74rT7RoGdlpXkPq75d17hQSw&client=c5609bdf-83a2-4393-8d58-4b9afa9c6829&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#37358c","topBarTextColor":"#f0efef","hasTopBarBeenSplit":true},"portal":{"id":"4","key":"tct","projectId":10075,"serviceDeskId":4,"name":"Data Help Desk","description":"<p>Welcome! You can raise a request for Data Help using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"132","name":"Cloud On-Ramp Survey","descriptionHtml":"<p>What text field is this?</p>","callToAction":"Cloud On-Ramp Survey","introHtml":"<p>Inquiries about Cloud On-Ramp activities</p>","icon":10468,"iconUrl":"https://support.center.earthscope.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[31],"key":""},{"id":"177","name":"Data Help Request","descriptionHtml":"","callToAction":"Data Help Request","introHtml":"","icon":10503,"iconUrl":"https://support.center.earthscope.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[29],"key":""},{"id":"127","name":"EMC Submit Request","descriptionHtml":"<p>Please upload your model to our EMC Model Inspector page for verification, linked here: <a href=\"https://observablehq.com/@earthscope/emc-model-inspector\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://observablehq.com/@earthscope/emc-model-inspector</a></p>\n<p>The model inspector will highlight those metadata definitions that are missing or not defined correctly.</p>\n<p>Once those issues have been addressed, please attach your NetCDF model file and model summary files below.</p>","callToAction":"EMC Submit Request","introHtml":"<p>A workflow for submitting an Earth model to EMC project</p>","icon":10487,"iconUrl":"https://support.center.earthscope.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[29],"key":""},{"id":"342","name":"GeoLab Access Request","descriptionHtml":"","callToAction":"GeoLab Access Request","introHtml":"<p>To request access to the EarthScope GeoLab JupyterHub, please fill out this form.</p>","icon":10517,"iconUrl":"https://support.center.earthscope.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[31],"key":""},{"id":"210","name":"GeoLab Feedback","descriptionHtml":"","callToAction":"GeoLab Feedback","introHtml":"<p>A brief survey for providing feedback about your GeoLab experience</p>","icon":10480,"iconUrl":"https://support.center.earthscope.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[31],"key":""},{"id":"136","name":"Network no data notification","descriptionHtml":"","callToAction":"Network no data notification","introHtml":"<p>To send when notifying network operators that their data streams are not working correctly</p>","icon":10508,"iconUrl":"https://support.center.earthscope.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[29],"key":""},{"id":"147","name":"Nominal Response Library (NRL)","descriptionHtml":"","callToAction":"Nominal Response Library (NRL)","introHtml":"<p>Please submit your NRL requests here</p>","icon":10511,"iconUrl":"https://support.center.earthscope.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[29],"key":""},{"id":"28","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://support.center.earthscope.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[5],"key":""},{"id":"30","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://support.center.earthscope.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[5],"key":""},{"id":"161","name":"Short Course or Workshop Proposal","descriptionHtml":"","callToAction":"Short Course or Workshop Proposal","introHtml":"<p>If you would like to conduct an EarthScope-hosted Short Course or Workshop, please fill out the following form.</p>","icon":10622,"iconUrl":"https://support.center.earthscope.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10622","groups":[31],"key":""},{"id":"31","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://support.center.earthscope.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[5],"key":""},{"id":"25","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://support.center.earthscope.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[5],"key":""},{"id":"152","name":"Create Incident Report","descriptionHtml":"<p>Please explain the incident and the steps taken to resolve it in detail.</p>","callToAction":"Create Incident Report","introHtml":"<p>Summary of Incident responses and documentation of steps taken to address said occurrences.</p>","icon":10511,"iconUrl":"https://support.center.earthscope.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"29","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://support.center.earthscope.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"131","name":"Suggest a new feature","descriptionHtml":"<p>Please provide a description of the new feature you would like to see.</p>","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://support.center.earthscope.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"32","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://support.center.earthscope.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"General"},{"id":29,"name":"Data-Help"},{"id":31,"name":"On-Ramp"}],"orderMapping":{"29":[177,147,136,127],"31":[342,210,161,132],"5":[25,30,31,28],"30":[25]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9ac68bad-6482-3ef7-9d2b-dc116dbd7c7c","appLinkName":"System Confluence","appLinkUrl":"https://earthscopeconsortium.atlassian.net/wiki","spaceKey":"TCT","spaceName":"Data Help","spaceUrl":"https://earthscopeconsortium.atlassian.net/wiki/spaces/TCT","isServer":false},"labels":[],"projectKey":"DH","serviceDeskId":4,"kbLinkDomainURLs":["https://earthscopeconsortium.atlassian.net","https://support.center.earthscope.org"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DH","userLanguageHeader":"Realtime GNSS Update","userLanguageMessageWiki":"<p>Earthscope Real-Time Data Streaming Platform Modernization updated today! For questions check out: <a href=\"https://www.earthscope.org/data/gnss-realtime/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">GNSS Realtime</a></p>","defaultLanguageHeader":"Realtime GNSS Update","defaultLanguageMessage":"Earthscope Real-Time Data Streaming Platform Modernization updated today! For questions check out: [GNSS Realtime|https://www.earthscope.org/data/gnss-realtime/]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNTYwOWJkZi04M2EyLTQzOTMtOGQ1OC00YjlhZmE5YzY4MjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA3NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDk3MzA0NTksIm5iZiI6MTc0OTcyOTI1OX0.4MFu449uajKI1defGnX05jMxpc24U7eeaw8nG0XTGos","targetCollection":"upload-project-10075","endpointUrl":"https://api.media.atlassian.com","clientId":"c5609bdf-83a2-4393-8d58-4b9afa9c6829","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"2a71f1e8-0a8f-4862-ad07-2a12ef06f4ac","name":"FAQ","description":"Answers to Frequently Asked Questions about data discovery and access","categoryUrl":"https://support.center.earthscope.org/servicedesk/customer/portal/4/topic/2a71f1e8-0a8f-4862-ad07-2a12ef06f4ac","lastUpdated":"1747954435030","createdAt":"1699410426187"},{"id":"35ab4ab2-1988-4785-9cc3-45108df3c015","name":"SAGE Data Products","categoryUrl":"https://support.center.earthscope.org/servicedesk/customer/portal/4/topic/35ab4ab2-1988-4785-9cc3-45108df3c015","createdAt":"1699475203753"},{"id":"b648016f-a03e-465d-9c42-33480460a797","name":"Cloud On-Ramp","description":"For asking questions about transitioning or establishing data science workflows in cloud environment.","categoryUrl":"https://support.center.earthscope.org/servicedesk/customer/portal/4/topic/b648016f-a03e-465d-9c42-33480460a797","createdAt":"1707605693280"},{"id":"e0839198-b378-4ccc-9bab-13642354a49c","name":"Data-Help Internal","description":"RESTRICTED TO EARTHSCOPE STAFF MEMBERS","categoryUrl":"https://support.center.earthscope.org/servicedesk/customer/portal/4/topic/e0839198-b378-4ccc-9bab-13642354a49c","lastUpdated":"1738967276588","createdAt":"1706120856226"}]}},"reqCreate":{"id":127,"projectId":10075,"form":{"name":"EMC Submit Request","descriptionHtml":"<p>Please upload your model to our EMC Model Inspector page for verification, linked here: <a href=\"https://observablehq.com/@earthscope/emc-model-inspector\" class=\"external-link\" rel=\"nofollow noreferrer\">https://observablehq.com/@earthscope/emc-model-inspector</a></p>\n\n<p>The model inspector will highlight those metadata definitions that are missing or not defined correctly.</p>\n\n<p>Once those issues have been addressed, please attach your NetCDF model file and model summary files below.</p>","callToAction":"EMC Submit Request","intro":"<p>A workflow for submitting an Earth model to EMC project</p>","instructions":"<p>Please upload your model to our EMC Model Inspector page for verification, linked here: <a href=\"https://observablehq.com/@earthscope/emc-model-inspector\" class=\"external-link\" rel=\"nofollow noreferrer\">https://observablehq.com/@earthscope/emc-model-inspector</a></p>\n\n<p>The model inspector will highlight those metadata definitions that are missing or not defined correctly.</p>\n\n<p>Once those issues have been addressed, please attach your NetCDF model file and model summary files below.</p>","icon":10487,"iconUrl":"https://support.center.earthscope.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Passed the Earth Model Inspector? DOI?","description":"Please confirm that the model being submitted has passed the Earth Model Inspector. Also, please include the DOI of the publication linked to this model.","descriptionHtml":"<p>Please confirm that the model being submitted has passed the Earth Model Inspector. Also, please include the DOI of the publication linked to this model.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Model Description","description":"Please include a brief model description here","descriptionHtml":"<p>Please include a brief model description here</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Upload NetCDF & Model Summary","description":"After your model clears the Earth Model Inspector, please attach your NetCDF and text-based model summary files here","descriptionHtml":"<p>After your model clears the Earth Model Inspector, please attach your NetCDF and text-based model summary files here</p>","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/127","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/127","calendarParams":{"firstDay":0,"date":"2025-06-12T05:54:20-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9ac68bad-6482-3ef7-9d2b-dc116dbd7c7c","appLinkName":"System Confluence","appLinkUrl":"https://earthscopeconsortium.atlassian.net/wiki","spaceKey":"TCT","spaceName":"Data Help","spaceUrl":"https://earthscopeconsortium.atlassian.net/wiki/spaces/TCT","isServer":false},"labels":[],"projectKey":"DH","serviceDeskId":4,"kbLinkDomainURLs":["https://earthscopeconsortium.atlassian.net","https://support.center.earthscope.org"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":true,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNTYwOWJkZi04M2EyLTQzOTMtOGQ1OC00YjlhZmE5YzY4MjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA3NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDk3MzA0NjAsIm5iZiI6MTc0OTcyOTI2MH0.0lQyZGxdf93gnGTCGA4LAob92nYN2WsYmDy7mGjvFaQ","targetCollection":"upload-project-10075","endpointUrl":"https://api.media.atlassian.com","clientId":"c5609bdf-83a2-4393-8d58-4b9afa9c6829","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}